FAQ (Technology, Licenses, Offers and others)

The following are FAQs. Please email us msmac3D@mchenrysoftware.com with any additional questions.

Also please also see our Forum Topic msmac3D General Q&A

Q: Do you have a Demo Program?

  • A: We currently don’t have a demo program.
    The logistics and all that take too much time and energy.
    Basically once a license ordered we do provide 2 week window to run/work with/use the product and for any reason you don’t like it you can return for a full refund
    We expect some documentation of the reason(s) you didn’t like the software so we can try to improve/fix it
    We’ve never had a return since we are responsive to any and all issues and continually improve the features based on users questions/comments/requests.

Q: Do you have training?

  • A: We have done WebEx type training and may return upon user requests however many users preferred online step-by-step videos for certain tasks so they could simply watch and work along with/pause the video.
    Obviously live hands-on training is a great way to dive head first into software and get up to speed.
    We were considering having another McHenry Seminar but then the COVID hit and so we’re re-thinking and perhaps will go back to live WebEx or other format training.
    In the meantime,

Q: Can the software simulate rollovers?

Q: Price for single license and annual subscription;

  • A. Still mulling that, sorry for the delay.
    • Existing pricing: ~$3500-$4500 initial 1st year license
    • New Pricing:
      • Aug 2020: Considering a fixed annual license/maintenance fee ($1200-$1500 per year and at 3 or 4 years the annual license/maintenance would drop to $800 per year)
      • In essence it is a pay over time.
    • Main points are
      • we want all users to stay for many years.
      • we want all users to have and use the latest version/technologies/science.
      • we do not want to have to support older versions.
      • we want to mainly support existing users and not desperately need to seek NEW SALES all the time
    • And please see Is msmac3D an annual maintenance/subscription?
      • We want to be up front and honest about our belief that it is important that all scientific crash reconstruction and simulation software users immediately have access to any and all improvements, updates, enhancements, extensions and/or corrections
        • ALL vendors charge annual renewal either through requiring it or issuing one or two ‘updates’ every year so you HAVE to update or face worrying about potential differences with NEW versions
          • OR
        • Some vendors while claiming “No update Fees ever” put all their technological efforts into a new version/name of the product so that you MUST ‘update’ or be saddled with an older product.

Q:Minimum and recommended computer specifications;

  • A: see What are msmac3D minimum computer requirements?
    • Generally any computer should be fine, win 8.1 or above
      • NOTE: we have some users still using Win 7 and the software works fine however since Microsoft no longer supports Win 7 it may be time for you to update!

Q: Will it import data from a 3D scanner, total station, aerial imagery and EDR data?

  • A: Yes
    • msmac3D currently does not support direct import from EDR
      • The outputs of the simulations are in CSV format so comparisons can be directly made with accelerations, steer, etc. in your spreadsheet programs
      • The inputs are tables where you can put in ALL times & Steer angles per the EDR data
        • Your question brings up A GREAT idea to add the ability to import CSV data for steer table
        • If, for example, you have pre-impact 5 seconds of steer at 0.1 second increments (so 50 inputs) you can bring in the ALL data direct from a CSV output file of the EDR data instead of having to type the entries.
        • We will add that to our list of update coming soon!
      • Also the inputs for steer/braking are variable tables so easy to set up to match any pre-impact (i have a sample/demo i will post up soon)
        • We also will look into direct input of values from EDR data as ‘comparison data’ so the program will directly graph the simulation vs the EDR data

Q: Can the single license run on a PC and a backup on a laptop? (I am a one man shop, and would like to use the software when traveling out of town (laptop) and also on the PC in my home office.

  • A: Yes. We allow 2 computers per license, and additional license nodes can also be added for small fee

Please let us know if you have any additional questions.